Return Policy

If you need to return any item, email us for approval

info@thechillhempster.net

Any item returned without prior approval will not be eligible for refund.

  • Used or opened items are not eligible for refund or return.
  • Items being exchanged must be unopened and not damaged.
  • All returns are to be shipped back to us with appropriate tracking in place. We are not responsible for items returned, lost in transit and unable to be traced. Items shipped without secure wrapping and that are damaged in transit are not eligible for a refund.
  • Shipping costs on returns and exchanges are the responsibility of the customer.
  • Shipping costs will not be refunded.

 

Refunds will be issued in the reversal of original payment when possible. Credit Card refunds will be for the purchase price of the item less any interchange and/or processing fees associated with the original purchase transaction.